Service Within Warranty Periods

Devices with a manufacturer warranty are in the first instance supported by the simulator manufacturer during the warranty period - although manufacturers often use our service technicians to carry out field repairs when required.

Sometimes during a simulators warranty period, a manufacturer will need to use a member of a customers staff to effect software or hardware changes. For a fee, our technicians can be engaged by a customer as a separate process to relieve a customer of this burden.  Service fees are detailed in the table below and are paid for in advance by EFT or credit card. Travel and expenses are charged at cost in advance.